Terms of service

What Coachew is

Coachew is software that a personal trainer uses to run their coaching business: scheduling and bookings, session logging, homework, nutrition tracking, and taking card payments from their own clients. We provide the tool. We do not provide coaching, and nothing in the product is medical, nutritional or fitness advice from us. The coach is solely responsible for the service they deliver and for the advice they give.

Two kinds of account

A coach buys a workspace and is our paying customer. A clientis invited into a coach's workspace and does not pay us anything — they pay their coach. These terms apply to both, but the sections about plans, payment and the guarantee only concern coaches.

You must be 18 or over to hold an account.That does not stop a coach training someone younger — it means the account and the login belong to an adult, and the coach needs a parent or guardian's consent before recording a minor's training, bodyweight or nutrition data. See the privacy policy.

Plans and prices — coaches only

If you are a client of a coach, nothing in this section applies to you — you never pay Coachew. Skip to “Your clients' data”.

Prices are in Malaysian ringgit and exclude any taxes that may apply. You choose a plan and a billing term when you sign up. The table scrolls sideways on a narrow screen.

• ·Starter is limited to 5 clients you coach. Anyone may sign up to your workspace at no charge and wait on your client list; taking on a client beyond the limit is refused until you upgrade. A client counts towards the limit from the moment you take them on, and stops counting only if you delete their record.
• ·Branded has no client limit and includes a custom landing page that we build for you.

Free trial

A free trial of 14 days is available on Starter, monthly billing, and nothing else — not on Branded, and not on any prepaid term, because a prepaid term is charged up front and carries the money-back guarantee instead.

A card is required to start a trial and nothing is charged during it. The trial converts into a paid subscription automatically at the end unless you cancel first. A workspace gets one trial and a card gets one trial — once either has been used, there is no second one. A workspace that paid without trialing has used its allowance too. If a card has already been used for a trial, we cancel the new one immediately and charge nothing. If you think that has happened unfairly, email support@coachew.com and we can lift it. See how we use card data.

Billing, renewal and cancellation

• ·Your subscription renews automatically on the same term at the same price until you cancel — so RM490 every year renews yearly, not monthly. The rates are the ones in the table above.
• ·You can cancel yourself at any time from Billingin your dashboard, which opens Stripe's billing portal. Cancelling takes effect at the end of the period you have already paid for; you keep access until then.
• ·We do not refund unused time on a cancellation. The one exception is the money-back guarantee below.
• ·If a payment fails, your subscription goes past due and we will keep trying. If it is never paid, Stripe eventually cancels it and the workspace is suspended — including the public page your clients book through. Your data is retained, and paying reopens it.
• ·You can upgrade from Starter to Branded in the app. If you are already paying, the difference is added to your next invoice and nothing is charged that day. If you are still on the free trial, upgrading ends the trial and charges the full Branded price immediately — the button says so before you confirm. Downgrading, and changing your billing term while a subscription is running, are not self-serve — email support@coachew.com.

The 30-day money-back guarantee

If Coachew has not saved you time, ask for your money back within 30 days of your first payment on your current subscription. Email support@coachew.com to claim it — there is no button for this, a person reads it.

It covers prepaid terms only — the terms where you pay for a 3 months or a year up front. Month-to-month subscriptions are not covered, on either plan: you can simply cancel and your exposure ends at the current month. We would rather say that here than let you find it out when you ask.

There are three grounds on which we will decline a claim:

• ·your subscription is month-to-month rather than a prepaid term;
• ·more than 30 days have passed since your first payment; or
• ·a card already used for a claim. This is checked against every card your workspace has previously claimed with, not only the one you just paid with — and a claim made on another workspace with the same card counts.

We can waive any of these at our discretion, and we will always tell you which one applied. Separately from these grounds, we may be unable to process a claim for practical reasons — for example if we cannot identify a refundable payment on your account, if your workspace has already had a refund and you have not told us which payment you mean, or if the payment is under dispute with your bank. Those are not refusals of the guarantee, and we will say so and work it out with you.

We refund the payment we identify for the claim, which is normally your most recent one; where only part of a payment is still refundable we refund what remains. If we issue the refund, your subscription is cancelled and the workspace closes at that point — your data is kept in case you come back.

Setting up your workspace

After you pay, we set your workspace up by hand and aim to have it live within 48 hours. The web address you pick is reserved for you immediately but does not work until we finish. You will not be able to use the workspace during that window, and your Billing page stays reachable throughout so you can cancel if you change your mind.

If you bought Branded, we will also ask you for your logo, photographs and copy. We cannot build the custom landing page until you send them, and it is switched on manually once it is ready — the rest of your workspace does not wait for it.

Payments between you and your clients

When your clients buy training packages from you, the money goes directly to your own Stripe account. We take no percentage and we never hold your funds. That also means:

• ·You are the seller. The contract for coaching is between you and your client; Coachew is not a party to it.
• ·Refunds, delivery of sessions, cancellations, chargebacks and complaints about your coaching are yours to handle.
• ·You must connect your own Stripe account and comply with Stripe's terms. Until you do, your clients cannot pay by card.
• ·You are responsible for your own taxes, licensing and insurance.

Your clients' data

You decide what you record about your clients, so you are the controller of it and we process it for you. You confirm that you have the right and the consent to record what you enter — including bodyweight, nutrition and any other health information — that you will keep your login secure, and that you will deal with your clients' requests to see, correct or delete their records. What we hold and how we handle it is set out in the privacy policy.

Acceptable use

You agree not to:

• ·use Coachew for anything unlawful, or to store content you have no right to store;
• ·attempt to reach another workspace's data, probe or bypass access controls, or disrupt the service;
• ·resell or sublicense the platform, or run automated scraping against it;
• ·impersonate anyone, or misrepresent qualifications you do not hold on a page we host.

We may suspend or close an account that breaches this section, and we will tell you why.

Availability and liability

Coachewis an early-stage product provided “as is”. We do not guarantee uninterrupted availability, and features may change. Keep your own copies of anything you cannot afford to lose.

To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. Nothing here excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence.

Ending the agreement

You may cancel at any time as described above. We may end the agreement if you breach these terms or fail to pay. On termination your access ends; we retain your data for a reasonable period so it can be recovered or exported, and you can ask us to delete it sooner by emailing support@coachew.com.

Changes to these terms

We may update these terms. The date at the top always reflects the current version, and any change that affects what you pay takes effect at your next renewal, not mid-term.

Governing law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute.

Contact

HACHI SOFTWARE SYSTEMS, Malaysia — support@coachew.com.